Zermatt Utah Resort & Spa

We stayed in the villa’s which were very nice. The pool area is great. Unfortunately the waterfall was not working at the hot tub which was a bummer. We played mini golf which was fun. Overall we enjoyed our stay.

Very disappointed with our stay at Zurmat Hotel Resort from 12/30–12/31. This was meant to be a short family getaway, but it ended up being frustrating and exhausting. We waited about 20 minutes for staff to arrive at the front desk when we checked in. While delays happen, it wasn’t a great start. The pool was also extremely cold, which pushed everyone into the hot tub, making it overcrowded and uncomfortable. The biggest issues came at night. The beds were incredibly loud and squeaky — even small movements caused a lot of noise. The bedding was itchy and uncomfortable, and my wife and I couldn’t get comfortable at all. Our kids ended up sleeping on top of blankets they brought from home just to make it bearable. On top of that, the guests in the room above us were very loud, with heavy walking and noise continuing until around 2 a.m., making it nearly impossible to sleep. For a hotel with this reputation, the experience was far below expectations. We’ve stayed here in the past and had a much better experience, which makes this even more disappointing. Unfortunately, this was one of the worst hotel stays we’ve had — we’ve honestly had more comfortable stays at much more basic hotels. We won’t be returning and would not recommend this hotel to others!

Unfortunately a gas leak happened. We were notified by a very quiet tap on our door at 8:00 AM. 3 fire engines outside, 2 fire pickup trucks, and 3 police cars. Seems like the employees didn’t understand the importance of letting guests know they need to evacuate. They sent a text an hour and a half after we were cleared back into the building. Not to mention, pool was FREEZING and kind of smelled. Rooms were in terrible shape and outdated. Every food option on the property was closed during our stay. (Not necessarily their fault but still sucks NOTHING was open). Seems like the property will be going out of business soon. I took a look at other reviews and not a lot of people are happy with their stay. Hopefully the company looks at the reviews and actually makes changes happen. There must be new management because years ago this place was awesome… now it sucks and you’d have a better experience at a motel. Don’t see us coming back anytime soon. Pretty sad that such an awesome place with an awesome location is going down hill FAST.

Wow, what an experience. The Gm took the time to learn our names. Hot chocolate and smores on christmas Eve. Strolls along their very own pond - very nice resort. Rooms were obviously dated but clean. Check in was easy. Pool was low key filthy. I watched a guy with chemicals come around but didnt check the hot tub or indoor pools. They were a wild weird color. Put put mini golf was newly renovated. Bar and little bakery on sight and everything from scratch. This place even has a carousel 🎠! Older facilities overall, but looks like most of it is being maintained. Well staffed and an air of hospitality lingered. Id 100 percent come back if they do those ice castles again. Great spot.

We stay in the Villas at the Zermatt every year around Christmas time. The rooms are spacious and clean. We enjoy the fact that the Villas have a full kitchen to allow for at home cooking while on vacation. The pool is large and beautiful. There is a steak house and bakery on site. Both are delicious! This location is close to activities like skiing and hiking. Midway is an adorable town with a lot of restaurants and cute little shops.