Fairmont Hot Springs Resort

We greatly enjoyed our stay. It is a very family friendly experience. They even offer cribs to families with infants. There were some issues at check-in. Their computer system kept saying we could not check into our room because it needed to be cleaned. They made us wait in the lobby with a three year old and newborn for almost 2 hours (after driving 4hr. to get there) until they decided to ask their manager what was going on. The manager noticed it was only that room on the floor that was marked to be cleaned. She found out with one phone call that it just hadn't been updated in the computer. We could have been on our room that whole time.

This is a wonderful place to visit with the family. Water was nice and hot! Can't wait for the new addition. The food not so good. We had the breakfast buffet the cost was 19.99 and was nothing special. Food was cold. And not much selection. I would say I had a better breakfast buffet at the Holiday Inn and that was free. They could do better. Or make the buffet free. That is what its worth.

We come back every Christmas for the waterslide and restaurant. Unfortunately when I called they promised us they would have the water slide going yet on Christmas morning no water slides going. the waters edge restaurant was pretty horrible. Paid almost $80 a for two plates of raviolis. There were only 5 noodles on each and the rest was cold slimy mushrooms, absolutely no sauce. Food was cold, yet plates were hot. Bill was $150 not including the tip yet for two adults and two kids. We unfortunately we're not able to eat two of the entree's because of the cold/slimy quality. Will be choosing another place for the family next year. Probably one of the worst higher in restaurants that was absolutely amazing last Christmas. ☹️ So $500 down the drain. Will never return. Save your money and go to white sulphur. Even front desk lady wouldn't offer any kind of discount or help.

The check in was great, rooms were good but when we decided to take a dip in the indoor pool, it was cold. We did let an attendant know and the pool was warm the next day. We did stroll outdoors and found that pool warm. The changing rooms were disappointing, no lockers and only 2 showers out 4 had shower heads and the timer on the one that worked required me to reset it every 30 seconds. We had charming dinners in Anonada. We chose not to eat at the hotel because of bad reviews.

Lovely stay. Wish the slide was open weekday days time. At any rate, the place is nice and getting even nicer. We had a run-in with a couple of nasty grannies doing water exercise one morning. They yelled at my daughter and then me and my wife. Why? A toy beach ball encroached on their territory. I suggested we could share space in the pool, but “they were there first.” Come on ladies. And Fairmont, you can’t condone this nonsense. We’re all paying guests and want to use the amenities.